Hong Kong Gift Cards Terms and Conditions

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Last updated on: August 8, 2025

Our Gift Card Terms and Conditions (the “Gift Card Terms”) herein shall apply to all lululemon physical and electronic gift cards (“eGift Cards”) issued by lululemon HK Limited (“lululemon”, "we", "us" and "our") with principal business address at 22F, 27F & 33F, Citicorp Center, 18 Whitfield Road, North Point, Hong Kong SAR, including all promotional physical and eGift Cards (each a “Gift Card” or collectively, “Gift Cards”) purchased, used, loaded, obtained, or otherwise redeemed (collectively, "Use" and “Used”) by you.

By Using a Gift Card, you agree to be bound by these Gift Card Terms. To the extent there are conflicts between these Gift Card Terms and other lululemon terms and policies, these Gift Card Terms will control with respect to the Use of Gift Cards. You agree and acknowledge that lululemon may process your personal information in connection with your Use of Gift Cards in accordance with our Privacy Policy. In these Gift Card Terms, use of “you” and “your” means you as the cardholder who Uses a Gift Card. “Online” means lululemon.com.hk. “Stores” means lululemon-owned retail stores within the Hong Kong SAR.

For balance inquiries please check your Gift Card balance at our Gift Cards, contact us at [email protected] or visit our Stores.

1. Purchasing

Gift Cards are available for purchase in Stores, Online, and at various authorised third-party distributors, and are offered in denominations between HK$80 – HK$10,000.

Gift Cards have no value until activated. lululemon reserves the right to suspend or delay activation until payment has been cleared.

It is your responsibility to obtain a receipt for Gift Card purchases and to ensure that the card number listed on the receipt corresponds to the card number printed on the Gift Card.

Gift Cards are only valid if purchased from Stores, Online, or an authorised third-party distributor (if applicable). A Gift Card is neither valid nor acceptable, and we will not be held liable, if it is obtained from unauthorised sellers or resellers, including internet auction sites.

Limitations:

• lululemon’s policies may limit the maximum value of each Gift Card to HK$10,000, and lululemon uses commercially reasonable efforts to limit the aggregated amount of Gift Cards in accordance with applicable laws.

• You may not use third-party gift cards, credits, vouchers, coupons, membership or loyalty points to purchase a Gift Card.

• Your Gift Card balance cannot be used to purchase other lululemon Gift Cards.

• Gift Cards may not be purchased using promotional offers or discounts.

• A Gift Card is not a credit, debit, or charge card. No implied warranties attach to purchased Gift Cards. lululemon is not, and does not carry on business as, a bank or deposit-taking institution. A Gift Card balance is not a deposit and not protected by any deposit protection scheme.

• Gift Cards cannot be returned; resold; used for payment outside of Stores or Online; used to make person-to-person money remittances ; used for unauthorised advertising, marketing, sweepstakes, promotional or commercial purposes; redeemed for more than face value; transferred for value; redeemed for cash; returned for a cash refund (except to the extent required by law); or used in a manner otherwise prohibited by lululemon or by law. No portion of your Gift Card balance may be transferred to another person, or lululemon account or applied to any other account, except to the extent permitted by law.

• If Gift Cards are purchased Online, lululemon will not be liable for any failure or delay in delivery. You are obligated to provide the correct address or email address, as applicable. lululemon is not responsible for Gift Cards that are undeliverable or not received due to inaccurate delivery information.

• lululemon is not liable for Gift Cards purchased or sold via websites that facilitate the aftermarket sales of pre-owned merchandise (e.g., Facebook, eBay, Taobao, Carousell, Shopee, Lazada). Gift Cards obtained or purchased from non-lululemon sources may be invalid or have a lower redeemable balance or value than that the unauthorised vendor represented. lululemon is not obligated to honour invalid Gift Cards or balances, or values that have been misrepresented or are incorrect.

2. Redemption

Gift Cards purchased via lululemon are only valid and redeemable for purchases of lululemon's goods at Stores and Online (and are not valid at lululemon retail or online stores in markets outside of the Hong Kong SAR). For the avoidance of doubt, Gift Cards are accepted in payment only by lululemon and cannot be used to make payments to any other person.

When you Use the Gift Card to make a purchase, the amount available on the Gift Card is reduced by the purchase amount, and each subsequent purchase is deducted from the balance. The use of your Gift Card for purchases is an instruction to lululemon to redeem the purchase amount from the remaining value on your Card and to apply such amount in payment to lululemon (and not anyone else) for your purchase. The balance will remain on the Gift Card until it is decreased to zero. You must have sufficient available funds on a Gift Card to make any purchase or pay any difference between the available balance and the purchase amount in cash or by credit card, or in a form acceptable to lululemon.

You do not have the authority to halt a purchase initiated with your Gift Card and you are liable for any such transaction. Lululemon reserves the right to refuse acceptance of a Gift Card or limit the ability to use if lululemon has reason to believe that the Use is unauthorised, fraudulent, or otherwise illegal.

Restrictions:

• Only five (5) Gift Cards can be redeemed at a time.

• Gift Cards cannot be used as payment for orders placed for commercial purposes (i.e., sourcing inventory online). You are not permitted to Use Gift Cards to fulfill sales or fund purchases with the intent of reselling or exporting the goods or services.

3. Risk of Loss

The risk of loss of, and title to, Gift Cards passes to you as the purchaser upon sale, upon lululemon’s electronic transmission of the Gift Card to you as the purchaser or the recipient you designate, or lululemon’s delivery to the carrier, whichever is applicable.

Gift Cards can be used in the same manner as cash when paying lululemon. You are responsible for safeguarding your Gift Card from unauthorised use. lululemon is not responsible if any Gift Card is lost, stolen, or destroyed or if your Gift Card is used without your permission. lululemon will not replace or replenish Gift Cards that are lost, stolen, or used without authorisation.

Beware of gift card scams. Do not share your Gift Card number and PIN if you are NOT purchasing an item from Stores or Online. You can report potential scams to your local law enforcement. There are a variety of gift card scams that request payment by a gift card. lululemon is not responsible for and assumes no liability to you for any unlawful conduct or fraud by any third party associated with any gift card.

4. Expiration of Gift Cards

Gift Cards are valid for a period of two (2) years from the issue date, as indicated on the card. Any unused balance after this period will be forfeited automatically.

5. Returns

All returns for purchases made with a Gift Card will result in credit to a Gift Card or issuance of a new Gift Card in the amount of the return. If multiple payment methods were used for the purchase, the portion paid for with a Gift Card will be refunded to a Gift Card accordingly.

6. Fraud

By Using a Gift Card, you agree to comply with our Gift Card Terms and not Use a Gift Card in a way that is harmful to lululemon, its affiliates, or its customers. If you engage in a prohibited activity that violates our Gift Card Terms, company policies, or that, in our sole discretion, disrupts or harms our customers, reputation, goodwill, business, or operations, we may take additional action(s) against you and impose restrictions on Gift Cards, including Gift Card balances, services, and accounts, orders, and purchases.

We reserve the right, without prior notice, at any time and in our sole discretion to (i) prohibit you from purchasing, claiming or redeeming, or reloading Gift Cards; (ii) void, limit, modify, deactivate, suspend, or refuse to accept Gift Cards (including as a component of your Online balance) without a refund; (iii) cancel or limit orders and fulfillment (including orders relating to Gift Cards and balances used to make purchases); or (iv) close or suspend accounts and access to our services. This may occur under certain situations, including, but not limited to (a) if a Gift Card was obtained, used, or applied to an Online account or used as payment in a manner that is fraudulent, illegal, or in violation of our Gift Card Terms and policies; (b) if the Gift Card balance uploaded or applied to an Online account exceeds a legal or regulatory limit; (c) if we experience an issue with the on-file payment (e.g., insufficient funds) and/or need to verify information for payment to clear; and/or (d) if an update or change in law imposes new legal requirements.

7. Compliance with Laws

Your Use of a Gift Card certifies and represents to lululemon that the activities in which the Gift Card will be used will comply with the Gift Card Terms, all applicable laws, rules, and regulations of the Hong Kong SAR and that the Gift Card will not be used in any manner that is misleading, deceptive, unfair, or otherwise harmful. In addition, you agree to defend and indemnify lululemon and its subsidiaries and affiliates from and against any claims, expenses, or liabilities made against or incurred by any of them in connection with your Use of a Gift Card or violation of the Gift Card Terms. You agree to release lululemon from and against all claims and expenses you may have and liabilities you may incur in connection with your Use of the Gift Card or violation of any of the Gift Card Terms.

8. Not for promotional use

Gift Cards may be used as personal or business gifts, but may not be used in connection with any marketing, advertising or other promotional activities (including without limitation via websites, internet advertisements, email, telemarketing, direct mail, newspaper and magazine advertisements, and radio and television broadcasts.)

9. No affiliation with lululemon

Use of lululemon's name, logo, trade dress (including any image/likeness of the cards) or trademarks (or those of any of its subsidiaries or affiliates) in connection with the purchase or use of lululemon Gift Cards is strictly prohibited. Furthermore, the use of lululemon Gift Cards in any manner that states or implies that any person, website, business, product or service is endorsed or sponsored by, or otherwise affiliated with lululemon or any of its subsidiaries or affiliates is prohibited.

It is strictly prohibited to use lululemon's name, logo, trade dress (including any image/likeness of the cards), or intellectual properties, including without limitation, trademark and copyright, in connection with lululemon Gift Cards in any way that states or implies that any person, website, business, product, or service is endorsed or sponsored by or otherwise affiliated with lululemon or any of its subsidiaries or affiliates.

10. Limitation of Liability

LULULEMON MAKES NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO GIFT CARDS, INCLUDING WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN THE EVENT A GIFT CARD CODE IS NON-FUNCTIONAL, YOUR SOLE REMEDY, AND OUR SOLE LIABILITY, SHALL BE THE REPLACEMENT OF SUCH GIFT CARD. CERTAIN LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU.

11. Disputes

The courts of the Hong Kong SAR shall have the exclusive jurisdiction to hear any matter arising in connection with Gift Cards and the Use thereof.

12. General Terms

When you purchase, receive or redeem a lululemon Gift Card, you agree that the laws of the Hong Kong SAR, without regard to principles of conflict of laws, will govern these Gift Card Terms. We may use commercially reasonable efforts to notify all customers of any material changes to these Gift Card Terms. Please visit our Gift Cards Terms under the Terms of Sale for the latest updates. All Gift Card Terms are applicable to the maximum extent permitted by law.

13. Third-Party Gift Card Providers

lululemon utilises third-party providers to administer and provide Gifts Cards to you. lululemon may terminate or modify the relationships with such providers without notice to you. Any unlicensed vendor may not resell a lululemon Gift Card under penalty of law; unlawful resale or attempted resale may result in seizure and cancellation without compensation.

Questions or Concerns with these Gift Card Terms

If you have any concerns about material which appears on this Website, please contact us by emailing us at: [email protected] or by writing to us at:

lululemon HK Limited
22F, 27F & 33F, Citicorp Center, 18 Whitfield Road, North Point, Hong Kong SAR

Macau Gift Cards Terms and Conditions

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Our Gift Card Terms and Conditions (the “Gift Card Terms”) herein shall apply to all lululemon Gift Cards issued by lululemon Macau Limited (“lululemon”, "we", "us" and "our") with registered address at Avenida da Praia Grande, no. 409, China Law Building 21st/F, Macau, including all promotional Gift Cards (each a “Gift Card” or collectively, “Gift Cards”) purchased, used, loaded, obtained, or otherwise redeemed (collectively, "Use" and “Used”) by you.

By Using a Gift Card, you agree to be bound by these Gift Card Terms. To the extent there are conflicts between these Gift Card Terms and other lululemon terms and policies, these Gift Card Terms will control with respect to the Use of Gift Cards. You agree and acknowledge that lululemon may process your personal information in connection with your Use of Gift Cards in accordance with our Privacy Policy. In these Gift Card Terms, use of “you” and “your” means you as the cardholder who Uses a Gift Card. “Stores” means lululemon-owned retail stores within Macau SAR.

For balance inquiries please check your Gift Card balance at our Gift Cards page, contact us at [email protected] or visit our Stores.

1. Purchasing

Gift Cards are available for purchase in Stores only, and are offered in the denominations between MOP$80 -MOP$10,000.

Gift Cards have no value until activated. lululemon reserves the right to suspend or delay activation until payment has been cleared.

It is your responsibility to obtain a receipt for Gift Card purchases and to ensure that the card number listed on the receipt corresponds to the card number printed on the Gift Card.

Gift Cards are only valid if purchased from Stores. A Gift Card is neither valid nor acceptable, and we will not be held liable, if it is obtained from unauthorised sellers or resellers, including internet auction sites.

Limitations:

• lululemon’s policies may limit the maximum value of each Gift Card to MOP$10,000, and lululemon uses commercially reasonable efforts to limit the aggregated amount of Gift Cards in accordance with applicable laws.

• You may not use third-party gift cards, credits, vouchers, coupons, membership or loyalty points to purchase a Gift Card.

• Your Gift Card balance cannot be used to purchase other lululemon Gift Cards.

• Gift Cards may not be purchased using promotional offers or discounts.

• A Gift Card is not a credit, debit, or charge card. No implied warranties attach to purchased Gift Cards.

• Gift Cards cannot be returned; resold; used for payment outside of Stores; used for unauthorised advertising, marketing, sweepstakes, promotional or commercial purposes; redeemed for more than face value; transferred for value; redeemed for cash; returned for a cash refund (except to the extent required by law); or used in a manner otherwise prohibited by lululemon. No portion of your Gift Card balance may be transferred to another person, or lululemon account or applied to any other account, except to the extent required by law.

• lululemon is not liable for Gift Cards purchased or sold via websites that facilitate the aftermarket sales of pre-owned merchandise (e.g., Facebook, eBay, Taobao, Carousell). Gift Cards obtained or purchased from non-lululemon sources may be invalid or have a lower redeemable balance or value than that the unauthorised vendor represented. lululemon is not obligated to honour invalid Gift Cards or balances, or values that have been misrepresented or are incorrect.

2. Redemption

Gift Cards purchased via lululemon are only valid and redeemable for purchases of lululemon's goods at Stores (and are not valid at lululemon retail or online stores in markets outside of Macau SAR).

When you Use the Gift Card to make a purchase, the amount available on the Gift Card is reduced by the purchase amount, and each subsequent purchase is deducted from the balance. The use of your Gift Card for purchases is a demand for and withdrawal from the remaining value on your Card. The balance will remain on the Gift Card until it is decreased to zero. You must have sufficient available funds on a Gift Card to make any purchase or pay any difference between the available funds and the purchase amount in cash or by credit card, or in a form acceptable to lululemon.

You do not have the authority to halt a purchase initiated with your Gift Card and you are liable for any such transaction. lululemon reserves the right to refuse a Gift Card or limit the ability to use if lululemon has reason to believe that the Use is unauthorised, fraudulent, or otherwise illegal.

Restrictions:

• Only five (5) Gift Cards can be redeemed at a time.

3. Risk of Loss

The risk of loss of, and title to, Gift Cards passes to you as the purchaser upon sale. Gift Cards can be used in the same manner as cash when paying lululemon. You are responsible for safeguarding your Gift Card from unauthorised use. lululemon is not responsible if any Gift Card is lost, stolen, or destroyed or if your Gift Card is used without your permission. lululemon will not replace or replenish Gift Cards that are lost, stolen, or used without authorisation.

Beware of gift card scams. Do not share your Gift Card number and PIN if you are NOT purchasing an item from Stores. You can report potential scams to your local law enforcement. There are a variety of gift card scams that request payment by a gift card. lululemon is not responsible for and assumes no liability to you for any unlawful conduct or fraud by any third party associated with any gift card.

4. Expiration of Gift Cards

Gift Cards are valid for a period of two (2) years from the issue date, as indicated on the card. Any unused balance after this period will be forfeited automatically.

5. Returns

6. Fraud

We reserve the right, without prior notice, at any time and in our sole discretion to (i) prohibit you from purchasing, claiming or redeeming, or reloading Gift Cards; (ii) void, limit, modify, deactivate, suspend, or refuse to accept Gift Cards (including as a component of your online balance) without a refund; (iii) cancel or limit orders and fulfillment (including orders relating to Gift Cards and balances used to make purchases); or (iv) close or suspend accounts and access to our services. This may occur under certain situations, including, but not limited to (a) if a Gift Card is used as payment in a manner that is fraudulent, illegal, or in violation of our Gift Card Terms and policies; (b) if the Gift Card balance loaded exceeds a legal or regulatory limit; (c) if we experience an issue with the on-file payment (e.g., insufficient funds) and/or need to verify information for payment to clear; and/or (d) if an update or change in law imposes new legal requirements.

7. Compliance with Laws

Your Use of a Gift Card certifies and represents to lululemon that the activities in which the Gift Card will be used will comply with the Gift Card Terms, all applicable laws, rules, and regulations of Macau SAR and that the Gift Card will not be used in any manner that is misleading, deceptive, unfair, or otherwise harmful. In addition, you agree to defend and indemnify lululemon and its subsidiaries and affiliates from and against any claims, expenses, or liabilities made against or incurred by any of them in connection with your Use of a Gift Card or violation of the Gift Card Terms. You agree to release lululemon from and against all claims and expenses you may have and liabilities you may incur in connection with your Use of the Gift Card or violation of any of the Gift Card Terms.

8. Not for promotional use

9. No affiliation with lululemon

10. Limitation of Liability

11. Disputes

The courts of Macau SAR shall have the exclusive jurisdiction to hear any matter arising in connection with Gift Cards and the Use thereof.

12. General Terms

When you purchase, receive or redeem a lululemon Gift Card, you agree that the laws of the Macau SAR, without regard to principles of conflict of laws, will govern these Gift Card Terms. We may use commercially reasonable efforts to notify all customers of any material changes to these Gift Card Terms. Please visit our Gift Cards Terms under the Terms of Sale for the latest updates. All Gift Card Terms are applicable to the maximum extent permitted by law.

13. Third-Party Gift Card Providers

Questions or Concerns with these Gift Card Terms

If you have any concerns about material which appears on this Website, please contact us by emailing us at: [email protected] or by writing to us at:

lululemon Macau Limited
Avenida da Praia Grande, no. 409, China Law Building 21st/F, Macau

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Hong Kong Gift Cards Terms and Conditions

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Macau Gift Cards Terms and Conditions

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