Last updated 1 December 2022
Not quite right? If you're looking to make a return, breathe easy.
We offer returns online within 30 days from the delivery date, provided that refunds will be credited to your original payment method. If you would like to return in store, refunds will be made in the form of a gift card or an exchange for another products only.
The merchandise must be unwashed, unworn, and/or unused with the hangtag and/or label attached.
During the period starting on 13 December and ending 24 December we have extended the time you have to return most products. If you purchase a product during this period, you will have until 29 January 2023 to return the product. Product must be unworn, unwashed, with hang tags attached, and accompanied by original receipt. Exchange only with gift receipts and for returns outside country of purchase. Gift cards are non-refundable. All sale items, underwear, water bottles, headwear, and face masks are final sale. For additional information, visit lululemon.com.hk to learn more about our return policy or speak with an educator at our lululemon store
This return policy applies to lululemon products
purchased from lululemon stores located in
Hong Kong, Macau, Taiwan, Singapore and
Malaysia (“Locations”), except for those
purchased online at www.lululemon.com.hk.
For products purchased from lululemon stores in
Mainland China, Japan, Korea, Australia/New Zealand and at their
respective online stores, please check out the local websites at www.lululemon.cn,
We are happy to accept returns and provide a full refund or exchange if all of the following conditions are met.
The merchandise must be:
If you return the merchandise to the same lululemon store at which you purchased it, we are happy to offer you one of the following options:
If you return the merchandise to another lululemon store within the same country/region, we are happy to offer you one of the following options:
If you return the merchandise to a lululemon store in a different country/region from where you purchased the merchandise, we are happy to offer you one of the following options:
lululemon outlet stores do not accept any return, refund or exchange for merchandise purchased from anywhere.
If you return the merchandise to an online/offline store operated by a third party (i.e. lululemon store in a department store or in airports), we are happy to offer you an exchange at equal value , excluding items fall under “exceptions for return”. However, we cannot offer any refund.
All exchange or refund referred above shall be subject to merchandise availability at the applicable lululemon store.
Should you have any questions about this return policy, you may contact lululemon GEC
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