Our Products

Quality

Quality is at the core of everything we do and we want to make sure that our gear is working for you. Learn about our products and our promise to you.


Find more on our quality promise here


Resale and Brand Protection

We completely recognize that once someone purchases our product they can do what they want with it. We do not, however, support those who acquire our product to resell at an elevated price point.



At lululemon we are committed to providing our guests with the highest quality product and we are aware that imitations of our products are produced and sold. To protect our guests and our brand, we're committed to addressing counterfeits.

Our Brand Protection team takes the issue of counterfeiting very seriously—we have an intensive global Anti-Counterfeiting Enforcement Program in place to fight this ongoing problem. We are keen to demonstrate that we will not tolerate counterfeiting and we will actively take legal action against infringers. We are also working to remove unauthorized websites and auction site listings.


Genuine lululemon products can only be purchased through our stores, registered e-commerce sites, and approved retailers. Anywhere else, and you’re not getting the real deal.


Our official websites are:

  1. shop.lululemon.com
  2. eu.lululemon.com
  3. lululemon.de
  4. lululemon.co.uk
  5. lululemon.com.au
  6. lululemon.co.nz
  7. lululemon.co.kr
  8. shinsegaemall.ssg.com/specialStore/lululemon/main.ssg
  9. lululemon.co.jp
  10. lululemon.world.tmall.com
  11. lululemon.cn
  12. lululemon.com.hk

Educate yourself. Protect yourself. Take action. Many counterfeit websites say they are authorized lululemon.com websites by including the word "lululemon" or a variation of the word, such as "lulu" or "lulus" in the domain name.


These websites also copy the design or layout of the authorized lululemon.com website.

Look for links on these particular sites that appear questionable. For example: links to other brands' websites, auction sites, blogs, etc. Look for contact information and email addresses that don't appear to be legitimate like “lululemon@gmail.com”.


If you suspect a location or website is offering counterfeit lululemon branded products, contact our Guest Education Centre. We take these matters seriously and investigate any lead that is reported by our guests.


Hemming

Your gear should never get in the way and that’s why we offer complimentary hemming on tops and pants at all of our stores— no tags or receipt required.

  1. You try on the pants or top.
  2. An educator will pin the hem exactly where you want it.
  3. Our tailors will hem it.
  4. Your gear should be ready for pick up around 1 week. Actual turnaround time might be longer or less depending on the markets, so please reach out to your store for more information.
  1. For pants, bring in the shoes you plan to wear so we can get the hem length just right.
  2. We may not be able to hem tops with special features like cuffs and thumbholes, or pants with zippers, buttons and draw strings. 
  3. Bring your hemming receipt when you pick up your goods. 

Still have questions? Contact our Guest Education Centre for answers.


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