We completely recognize that once someone purchases our product they can do what they want with it. We do not, however, support those who acquire our product to resell at an elevated price point.
At lululemon we are committed to providing our guests with the highest quality product and we are aware that imitations of our products are produced and sold. To protect our guests and our brand, we're committed to addressing counterfeits.
Our Brand Protection team takes the issue of counterfeiting very seriously—we have an intensive global Anti-Counterfeiting Enforcement Program in place to fight this ongoing problem. We are keen to demonstrate that we will not tolerate counterfeiting and we will actively take legal action against infringers. We are also working to remove unauthorized websites and auction site listings.
Genuine lululemon products can only be purchased through our stores, registered e-commerce sites, and approved retailers. Anywhere else, and you’re not getting the real deal.
Our official websites are:
Educate yourself. Protect yourself. Take action. Many counterfeit websites say they are authorized lululemon.com websites by including the word "lululemon" or a variation of the word, such as "lulu" or "lulus" in the domain name.
These websites also copy the design or layout of the authorized lululemon.com website.
Look for links on these particular sites that appear questionable. For example: links to other brands' websites, auction sites, blogs, etc. Look for contact information and email addresses that don't appear to be legitimate like “[email protected]”.
If you suspect a location or website is offering counterfeit lululemon branded products, contact our Guest Education Centre. We take these matters seriously and investigate any lead that is reported by our guests.
Your gear should never get in the way and that’s why we offer complimentary hemming on tops and pants at all of our stores— no tags or receipt required.
Still have questions? Contact our Guest Education Centre for answers.
If you've got more questions, we've got answers. Our Guest Education Centre can help.
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