Returns & Refunds

Having second thoughts? You can return your products 30 days after the purchase, provided that your lululemon product:

(a) is purchased via ESW, AND

(b) is in its original conditions (unwashed, unworn, unused, and undamaged) with all original hangtag, labels, and hygienic liner intact (if applicable).

Unless there is a product quality issue, all water bottles, underwear, headwear, socks, face masks, markdown items and "We Made Too Much" products are final sale, which are non-returnable, non-refundable and non-exchangeable. 

Start a return here.

*Please note: for customers in India, please ensure you have a printed copy of your ID when your return is being collected.

For information on ESW’s returns process, please see the “Return” section under ESW Terms & Conditions of Sale.

Thank you for choosing our lululemon products. If you wish to make a return, it is a simple process!

We are happy to accept returns and provide a full refund or exchange within 30 days of your purchase date, provided that your lululemon product: (a) is purchased from any one of our lululemon stores in Hong Kong SAR, AND (b) is in its original conditions (unwashed, unworn, unused, and undamaged) with all original hangtag, labels, and hygienic liner intact (if applicable), subject to the followings:

Returns must be made to any lululemon stores (except lululemon outlet or airport store (if applicable)) in Hong Kong SAR along with the original receipt or a valid gift receipt. We do not accept any returns of lululemon products you purchased from oversea or from any oversea official lululemon website. 

Exchange:

a) Returns must be made to any lululemon stores (except lululemon outlet or airport store (if applicable)) in Hong Kong SAR along with the original receipt or a valid gift receipt. We do not accept any returns of lululemon products you purchased from oversea or from any oversea official lululemon website. 

Refund:



a) You may choose to return your lululemon product for a refund, which will be issued to your original payment method. If a refund to the original payment method is not feasible, our educator will support you with an alternative refund arrangement.

b) If you originally paid with a credit or debit card, please present the same card at the time of return to allow us to process your refund.

c) Please note, refund is not available if your original purchase was paid with or in combination with third party’s coupons or vouchers (i.e. mall coupons).

Unless there is a product quality issue, all water bottles, underwear (except bras), headwear, socks, face masks, markdown items (including those purchased at our outlet stores), and "We Made Too Much" products are final sale. They are non-returnable, non-refundable and non-exchangeable. 

Our Store Return Policy covers all lululemon products purchased from lululemon stores in Hong Kong SAR. If your lululemon product is purchased from lululemon.com.hk, please refer to our Online Return Policy. If your lululemon product is purchased through our BBR (also known as BackBackRoom) service at the local lululemon stores in Hong Kong SAR, please refer to our Online Return Policy, and follow the same online return process. If your lululemon product is purchased from another lululemon stores outside of Hong Kong SAR, please refer to the local return policy.

All terms and conditions stated above do not affect your rights and remedies as a consumer under applicable law.

* lululemon Footwear: You can buy lululemon footwear at select lululemon stores in Hong Kong SAR (lululemon HK Pacific Place, Harbour City, Queen’s Road Central and HK Airport store (Slides only)). Our Store Return Policy continues to apply. However, if you wish to exchange your purchased footwear for another pair of footwear, please do so at the select lululemon stores only, subject to availability. For footwear bought through our instore BBR service or lululemon.com.hk, our Online Return Policy applies.