Returns & Refunds

Not quite right? If you're looking to make a return, breathe easy.

We offer returns online and provide a full refund within 30 days from the delivery date, provided that your lululemon product: (a) is purchased from lululemon.com.hk, AND (b) is in its original conditions (unwashed, unworn, unused, and undamaged) with all original hangtag, labels, and hygienic liner intact (if applicable), subject to the followings:

Returns must be made to lululemon.com.hk only, and we will refund to your original payment method.

Unless there is a product quality issue, all water bottles, underwear, headwear, footwear, socks, face masks, markdown items and "We Made Too Much" products are final sale. They are non-returnable, non-refundable and non-exchangeable.

Our online return process is very simple and our system will walk you through.

Start your return HERE.

Our Online Return Policy covers all lululemon products purchased from lululemon HK limited via lululemon.com.hk. For those from Singapore, Malaysia, Taiwan and Thailand markets who purchased online from eShopWorld (ESW) – our international seller, via lululemon.com.hk, please refer to ESW’s Terms and Conditions of Sale. If your lululemon product is purchased from another official lululemon website, please refer to the Online Return Policy of such official lululemon website. 

All terms and conditions stated above do not affect your rights and remedies as a consumer under applicable law.

Thank you for choosing our lululemon products. If you wish to make a return, it is a simple process!

We are happy to accept returns and provide a full refund or exchange within 30 days of your purchase date, provided that your lululemon product: (a) is purchased from any one of our lululemon stores in Hong Kong SAR, AND (b) is in its original conditions (unwashed, unworn, unused, and undamaged) with all original hangtag, labels, and hygienic liner intact (if applicable), subject to the followings:

Returns must be made to any lululemon stores (except lululemon outlet or airport store (if applicable)) in Hong Kong SAR along with the original receipt or a valid gift receipt. We do not accept any returns of lululemon products you purchased from oversea or from any oversea official lululemon website. 

Exchange:

a) Returns must be made to any lululemon stores (except lululemon outlet or airport store (if applicable)) in Hong Kong SAR along with the original receipt or a valid gift receipt. We do not accept any returns of lululemon products you purchased from oversea or from any oversea official lululemon website. 

Refund:



a) You may elect to return and refund your lululemon product to us, and we will refund to you to your original payment method.

b) If you originally paid with a credit card, please bring the same credit card along with you to enable us to process the refund. 

c) If the original payment was made with a debit card or cash, we will refund it to you in the form of a lululemon gift card.

d) If the original payment was made with a combination of payment methods (i.e. credit card and cash), we will first refund anything you paid in debit card or cash with a lululemon gift card, and followed by refund the remainder to your payment card. 

e) Please note:- refund is not available if your original purchase was paid with or in combination with third party’s coupons or vouchers (i.e. mall coupons). 

Unless there is a product quality issue, all water bottles, underwear (except bras), headwear, footwear, socks, face masks, markdown items (including those purchased at our outlet stores), and "We Made Too Much" products are final sale. They are non-returnable, non-refundable and non-exchangeable. 

Our Store Return Policy covers all lululemon products purchased from lululemon stores in Hong Kong SAR. If your lululemon product is purchased from lululemon.com.hk, please refer to our Online Return Policy. If your lululemon product is purchased through our BBR (also known as BackBackRoom) service at the local lululemon stores in Hong Kong SAR, please refer to our Online Return Policy, and follow the same online return process. If your lululemon product is purchased from another lululemon stores outside of Hong Kong SAR, please refer to the local return policy.

All terms and conditions stated above do not affect your rights and remedies as a consumer under applicable law.

* lululemon Footwear: You can buy lululemon footwear at select lululemon stores in Hong Kong SAR (lululemon HK Pacific Place, Harbour City, Queen’s Road Central and HK Airport store (Slides only)). Our Store Return Policy continues to apply. However, if you wish to exchange your purchased footwear for another pair of footwear, please do so at the select lululemon stores only, subject to availability. For footwear bought through our instore BBR service or lululemon.com.hk, our Online Return Policy applies.

Thank you for choosing our lululemon products. If you wish to make a return, it is a simple process!

We are happy to accept returns and provide a full refund or exchange within 30 days of your purchase date, provided that your lululemon product: (a) is purchased from any one of our lululemon stores in Macau SAR, AND (b) is in its original conditions (unwashed, unworn, unused, and undamaged) with all original hangtag, labels, and hygienic liner intact (if applicable), subject to the followings:

Returns must be made to any lululemon stores (except lululemon outlet or airport store (if applicable)) in Macau SAR along with the original receipt or a valid gift receipt. We do not accept any returns of lululemon products you purchased from oversea or from any oversea official lululemon website. For products purchased from lululemon.com.hk, please refer to our Online Return Policy. 

Exchange:

a) You may elect to return and exchange your lululemon product for another product of equal or higher value, subject to the product availability at the lululemon store. If there is any price difference, you may need to pay for the difference. 

Refund:

a) You may elect to return and refund your lululemon product to us, and we will refund to you to your original payment method (except if it is paid with debit or cash, we will refund it to you in the form of a lululemon gift card).

b) If you originally paid with a credit card, please bring the same credit card along with you to enable us to process the refund. 

c) If the original payment was made with a combination of payment methods (i.e. credit card and cash), we will first refund anything you paid in debit card or cash with a lululemon gift card, and followed by refund the remainder to your payment card. 

d) Please note:- refund is not available if your original purchase was paid with or in combination with third party’s coupons or vouchers (i.e. mall coupons). 

Unless there is a product quality issue, all water bottles, underwear (except bras), headwear, footwear, socks, face masks, markdown items (including those purchased at our outlet stores), and "We Made Too Much" products are final sale. They are non-returnable, non-refundable and non-exchangeable. 

Our Store Return Policy covers all lululemon products purchased from lululemon stores in Macau SAR. If your lululemon product is purchased from lululemon.com.hk, please refer to our Online Return Policy. If your lululemon product is purchased from another lululemon stores outside of Macau SAR, please refer to the local return policy.

All terms and conditions stated above do not affect your rights and remedies as a consumer under applicable law.