Store Return Policy

This return policy applies to lululemon products purchased from lululemon stores located in Hong Kong, Macau, Taiwan, Singapore and Malaysia (“Locations”), except for those purchased online at www.lululemon.com.hk. For online purchase returns, please check out the Online Return page.

 

For products purchased from lululemon stores in Mainland China, Japan, Korea, Australia/New Zealand and at their respective online stores, please check out the local websites at www.lululemon.cn, www.lululemon.com.jp, www.lululemon.co.kr, www.lululemon.com.au, or www.lululemon.co.nz

 

CONDITIONS REQUIRED FOR RETURN

We are happy to accept returns and provide a full refund or exchange if all of the following conditions are met. The merchandise must be

(1) purchased at lululemon stores in the Locations set forth above, along with the original receipt,

(2) returned within 30 days of the original purchase date, and

(3) unwashed, unworn, and/or unused with the hangtag and/or label attached.

 

EXCEPTIONS FOR RETURN

(1) Swimwear and bodysuits can be returned as long as, in addition to the three conditions above, the hygienic liner is intact.

(2) Underwear, water bottles, headwear, socks, face masks, books and all markdown items including those sold at lululemon outlet stores and "We Made Too Much" products are final sale. They are non-returnable, non-refundable and non-exchangeable.

 

RETURN LOCATIONS AND OPTIONS

(1) If you return the merchandise to the same lululemon store at which you purchased it, we are happy to offer you one of the following options:

(a)           an exchange at equal value;

(b)           a refund to your original payment method (e.g. if you have used a credit card for the payment, we will refund through your credit card). Debit card or Union Pay will refund to Gift Card; or

(c)           a refund with a lululemon Gift Card at equal value of the merchandise you purchased.

 

(2) If you return the merchandise to another lululemon store within the same country/region, we are happy to offer you one of the following options:

(a)           an exchange at equal value;

(b)           a refund to your original payment method, (e.g. if you have used a credit card for the payment, we will refund through your credit card). Except for purchases made from any lululemon airport store. Debit card or Union Pay will refund to Gift Card; or

(c)           a refund with a lululemon Gift Card at equal value of the merchandise you purchased.

 

(3) If you return the merchandise to a lululemon store in a different country/region from where you purchased the merchandise, we are happy to offer you one of the following options:

(a)           an exchange at equal value; or

(b)           a refund with a lululemon Gift Card at equal value of the merchandise you purchased.

 

(4) lululemon outlet stores do not accept any return, refund or exchange for merchandise purchased from anywhere.

 

(5) If you return the merchandise to an online/offline store operated by a third party (i.e. lululemon store in a department store or in airports), we are happy to offer you an exchange at equal value. However, we cannot offer any refund.

 

EXCHANGE AVAILABILITY

All exchange referred above shall be subject to merchandise availability at the applicable lululemon store.

 

  Should you have any questions about this return policy, you may contact lululemon GEC:

 

GEC Hong Kong

Hong Kong S.A.R.: +852 8009 06220

Singapore: +65 800 8526330

Malaysia: 1 800 81 8770

Other Countries/Regions: +852 8009 06220

Business Hours: 9am - 6pm HKT Monday to Friday

Closed Saturday, Sunday, and Hong Kong Public Holidays