Fees and Timing

 

Breathe deeply—we have answers to your most pressing shipping questions.

 

Shipping Timeline

 
Location  Shipping Timeline
   
Hong Kong S.A.R. 1 - 3 business days
Hong Kong Outlying Islands 1 - 5 business days
Singapore 3 - 4 business days
Malaysia 5 - 6 business days
Vietnam* 4 - 5 business days
Taiwan 4 - 5 business days
Bangladesh 5 - 6 business days
Indonesia 3 - 4 business days
India* 8 business days
Philippines* 5 - 6 business days
Thailand 4 - 5 business days
Macau 3 - 4 business days

*Special shipping arrangement:
Our delivery service to the following locations is being impacted due the COVID-19 situation. We're grateful for your patience.
Vietnam
Due to Vietnam government latest COVID-19 quarantine measure, delivery service to Ho Chi Minh City, Central and South Vietnam have temporary suspended; delivery to other Vietnam cities will take longer than usual.
India and Philippines
Delivery to India and Philippines is taking longer than usual.

 

When will my order ship?

Shipping times kick in when your item(s) have left our distribution centre. Please allow for 1-2 business days for processing at our distribution centre before your order is shipped.
 

How much duty and tax will I have to pay?

We're unable to supply estimated duties and taxes as this information will vary by country. Please note that if you place an order online, you will be responsible for all duties, taxes and customs charges. If your order is then refused, you will still be responsible for charges incurred in shipping the package.
 

Can you adjust the value of my order?

No. We are required by law to disclose the full value of the package content.
 

Do you ship to P.O. boxes or rural postal codes and zip codes?

Sorry, we do not ship to P.O. Boxes or rural postal codes and zip codes in Asia at this time.
 

Do you ship to an APO/FPO/DPO address?

Sorry, we do not ship to APO/FPO/DPO addresses in Asia at this time.
 

If you've got more questions, we've got answers. Our Guest Education Centre can help.

 

 

12/18 9:00
12/18 9:00
12/18 9:00