Fees and Timing

Breathe deeply—we have answers to your most pressing shipping questions.


Shipping Fees

Location Standard Shipping Free Priority Shipping Fees Apply
Hong Kong S.A.R. 1 - 2 business days -
Hong Kong Outlying Islands 1 - 5 business days -
Singapore 1 - 2 business days -
Malaysia 1 - 2 business days -
Vietnam 1 - 2 business days -
Japan 3 - 4 business days 1 - 2 business days, HKD 150
Taiwan 3 - 4 business days -
Bangladesh 3 - 4 business days -
Indonesia 2 - 3 business days -
India 2 - 3 business days -
Philippines 2 - 3 business days -
Thailand 2 - 3 business days -
Macau 2 - 3 business days -

When will my order ship?

Shipping times kick in when your item(s) have left our distribution centre. Please allow for 1-2 business days for processing at our distribution centre before your order is shipped.

How much duty and tax will I have to pay?

We're unable to supply estimated duties and taxes as this information will vary by country. Please note that if you place an order online, you will be responsible for all duties, taxes and customs charges. If your order is then refused, you will still be responsible for charges incurred in shipping the package.

Can you adjust the value of my order?

No. We are required by law to disclose the full value of the package content.

Do you ship to P.O. boxes or rural postal codes and zip codes?

Sorry, we do not ship to P.O. Boxes or rural postal codes and zip codes in Asia at this time.

Do you ship to an APO/FPO/DPO address?

Sorry, we do not ship to APO/FPO/DPO addresses in Asia at this time.

If you've got more questions, we've got answers. Our Guest Education Centre can help.