Returns & Refunds
For orders purchased online
Last updated: November 14 2025
Start your return HERE (note that we don't accept returns for We Made Too Much items).
The merchandise must be unwashed, unworn, and/or unused with the hangtag and/or label attached.
Having second thoughts? You can return your products 30 days after the purchase, provided that your lululemon product:
(a) is purchased via ESW, AND
(b) is in its original conditions (unwashed, unworn, unused, and undamaged) with all original hangtag, labels, and hygienic liner intact (if applicable).
Unless there is a product quality issue, all water bottles, underwear, headwear, socks, face masks, markdown items and "We Made Too Much" products are final sale, which are non-returnable, non-refundable and non-exchangeable.
For information on ESW’s returns process, please see the “Return” section under ESW Terms & Conditions of Sale.
Start a return here.
For orders purchased in store
Our Store Return Policy covers all lululemon products purchased from lululemon stores in Thailand. If your lululemon product is purchased from lululemon stores outside of Thailand, please refer to the local return policy.
For products purchased from lululemon stores in China Mainland, Japan, Korea, Australia or New Zealand and at their respective online stores, please check out the local websites at
www.lululemon.cn, www.lululemon.com.jp, www.lululemon.co.kr, www.lululemon.com.au, or www.lululemon.co.nz
Store Return Policy – Thailand
For products purchased in lululemon Thailand Stores, please please refer to this page.
If you've got more questions, we've got answers. Our Guest Education Centre can help.
