Returns & Refunds

Having second thoughts? You can return your products 30 days after the purchase, provided that your lululemon product:

(a) is purchased via ESW, AND

(b) is in its original conditions (unwashed, unworn, unused, and undamaged) with all original hangtag, labels, and hygienic liner intact (if applicable).

Unless there is a product quality issue, all water bottles, underwear, headwear, socks, face masks, markdown items and "We Made Too Much" products are final sale, which are non-returnable, non-refundable and non-exchangeable. 

For information on ESW’s returns process, please see the “Return” section under ESW Terms & Conditions of Sale.

Start a return here.

We are happy to accept returns and provide a full refund or exchange within 30 days of your purchase date, provided that your lululemon product: (a) is purchased from any one of our lululemon stores in Singapore, AND (b) is in its original conditions (unwashed, unworn, unused, and undamaged) with all original hangtag, labels, and hygienic liner intact (if applicable) (“Original Conditions”), subject to the followings:

Returns must be made to any lululemon stores (except lululemon outlet (if applicable)) in Singapore along with the original receipt or a valid gift receipt. We do not accept any returns of lululemon products you purchased from oversea or from any oversea official lululemon website. 

Exchange:

a) You may elect to return and exchange your lululemon product for another product of equal or higher value, subject to the product availability at the lululemon store. If there is any price difference, you may need to pay for the difference. 

Refund:

a) You may choose to return your lululemon product for a refund, which will be issued to your original payment method. If a refund to the original payment method is not feasible, our educator will support you with an alternative refund arrangement.

b) If you originally paid with a credit or debit card, please present the same card at the time of return to allow us to process your refund.

c) Please note, refund is not available if your original purchase was paid with or in combination with third party’s coupons or vouchers (i.e. mall coupons).

Unless there is a product quality issue, all water bottles, underwear (except bras), headwear, socks, face masks, markdown items (including those purchased at our outlet stores), and "We Made Too Much" products are final sale. They are non-returnable, non-refundable and non-exchangeable. 

Our Store Return Policy covers all lululemon products purchased from lululemon stores in Singapore. If your lululemon product is purchased from another lululemon stores outside of Singapore, please refer to the local return policy. Our Store Return Policy covers all lululemon products purchased from lululemon stores in Singapore, except all lululemon products purchased from lululemon Changi Airport store are simply exchangeable for another products in the same Product Style at any lululemon Singapore Stores within 30 days of the purchase date, as long as you have the original receipt/a valid gift receipt and the lululemon products are in their Original Conditions. (Due to high traffic at the Changi Airport, our lululemon Changi Airport store currently can only process exchange request for all lululemon products purchased from any lululemon stores in Singapore, subject to the term and conditions stated above.) If your lululemon product is purchased through our BBR (also known as BackBackRoom) service at the local lululemon stores in Singapore, please refer to our Online Return Policy and follow the same online return process. If your lululemon product is purchased from another lululemon stores outside of Singapore, please refer to the local return policy.

All terms and conditions stated above do not affect your rights and remedies as a consumer under applicable law.