Returns & Refunds

LULULEMON HELP

For orders purchased online

Last updated 10 July 2024

Not quite right? If you're looking to make a return, breathe easy. (Excluding sale items)

Start your return HERE. 

We offer returns online within 30 days from the delivery date, provided that refunds will be credited to your original payment method.


The merchandise must be unwashed, unworn, and/or unused with the hangtag and/or label attached.

Not quite right? If you're looking to make a return, breathe easy.


We offer returns online and provide a full refund within 30 days from the delivery date, provided that your lululemon product: (a) is purchased from lululemon.com.hk, AND (b) is in its original conditions (unwashed, unworn, unused, and undamaged) with all original hangtag, labels, and hygienic liner intact (if applicable), subject to the followings:


Returns must be made to lululemon.com.hk only, and we will refund to your original payment method .


Unless there is a product quality issue, all water bottles, underwear, headwear, footwear, socks, face masks, markdown items and "We Made Too Much" products are final sale. They are non-returnable, non-refundable and non-exchangeable.


Our online return process is very simple and our system will walk you through.


Start your return HERE. 


Our Online Return Policy covers all lululemon products purchased from lululemon HK limited via lululemon.com.hk. If your lululemon product is purchased from another official lululemon website, please refer to the Online Return Policy of such official lululemon website. 


All terms and conditions stated above do not affect your rights and remedies as a consumer under applicable law.

For orders purchased in store

Our Store Return Policy covers all lululemon products purchased from lululemon stores in Singapore. If your lululemon product is purchased from another lululemon stores outside of Singapore, please refer to the local return policy.



For products purchased from lululemon stores in

China Mainland, Japan, Korea, Australia/New Zealand and at their

respective online stores, please check out the local websites at www.lululemon.cn, 

www.lululemon.com.jp, www.lululemon.co.kr, 

www.lululemon.com.au, or www.lululemon.co.nz


For products purchased in lululemon Thailand Stores, please please refer to this page https://www.lululemon.com.hk/en-hk/content/thailand-policies.html. 

We are happy to accept returns and provide a full refund or exchange within 30 days of your purchase date, provided that your lululemon product: (a) is purchased from any one of our lululemon stores in Singapore, AND (b) is in its original conditions (unwashed, unworn, unused, and undamaged) with all original hangtag, labels, and hygienic liner intact (if applicable), subject to the followings:


Returns must be made to any lululemon stores (except lululemon outlet or airport store (if applicable)) in Singapore along with the original receipt or a valid gift receipt. We do not accept any returns of lululemon products you purchased from oversea or from any oversea official lululemon website. 


Exchange:


a) You may elect to return and exchange your lululemon product for another product of equal or higher value, subject to the product availability at the lululemon store. If there is any price difference, you may need to pay for the difference. 


Refund:


a) You may elect to return and refund your lululemon product to us, and we will refund to you to your original payment method (except if it is paid with debit or cash, we will refund it to you in the form of a lululemon gift card).

b) If you originally paid with a credit card, please bring the same credit card along with you to enable us to process the refund. 

c) If the original payment was made with a combination of payment methods (i.e. credit card and cash), we will first refund anything you paid in debit card or cash with a lululemon gift card, and followed by refund the remainder to your payment card. 

d) Please note:- refund is not available if your original purchase was paid with or in combination with third party’s coupons or vouchers (i.e. mall coupons). 


Unless there is a product quality issue, all water bottles, underwear (except bras), headwear, footwear, socks, face masks, markdown items (including those purchased at our outlet stores), and "We Made Too Much" products are final sale. They are non-returnable, non-refundable and non-exchangeable. 


Our Store Return Policy covers all lululemon products purchased from lululemon stores in Singapore. If your lululemon product is purchased from another lululemon stores outside of Singapore, please refer to the local return policy.


All terms and conditions stated above do not affect your rights and remedies as a consumer under applicable law.


If you've got more questions, we've got answers. Our Guest Education Centre can help.