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Returns & Refunds

LULULEMON HELP

For orders purchased online

Last updated 29 November 2024

Having second thoughts? Our holiday return policy is here.


All orders received from 1st to 31st December 2024 will have an extended return period to 31st January 2025.

 

Start your return HERE (note that we don't accept returns for We Made Too Much items).


The merchandise must be unwashed, unworn, and/or unused with the hangtag and/or label attached.

Having second thoughts? Our holiday return policy is here.


All orders received from 1st to 31st December 2024 will have an extended return period to 31st January 2025, provided that your lululemon product:

(a) is purchased via ESW, AND

(b) is in its original conditions (unwashed, unworn, unused, and undamaged) with all original hangtag, labels, and hygienic liner intact (if applicable).


Unless there is a product quality issue, all water bottles, underwear, headwear, footwear, socks, face masks, markdown items and "We Made Too Much" products are final sale, which are non-returnable, non-refundable and non-exchangeable. 


For information on ESW’s returns process, please see the “Return” section under ESW Terms & Conditions of Sale.


All orders received from 1st January 2025 will have normal 30 days return policy. 


Start a return here

For orders purchased in store

For products purchased from lululemon stores in China Mainland, Japan, Korea, Australia or New Zealand and at their respective online stores, please check out the local websites at

www.lululemon.cn, www.lululemon.com.jp, www.lululemon.co.kr, www.lululemon.com.au, or www.lululemon.co.nz


For products purchased in lululemon Thailand Stores, please refer to this page.

Store Return Policy – Taiwan 


Thank you for choosing our lululemon products. If you wish to make a return, it is a simple process!


We are happy to accept returns and provide a full refund or exchange within 30 days of your purchase date, provided that your lululemon product:

(a) is purchased from any one of our lululemon stores in Taiwan, AND

(b) is in its original conditions (unwashed, unworn, unused, and undamaged) with all original hangtag, labels, and hygienic liner intact (if applicable), subject to the followings:


Returns must be made to any lululemon stores (except lululemon outlet or airport store (if applicable)) in Taiwan along with the original receipt or a valid gift receipt. We do not accept any returns of lululemon products you purchased from overseas or from any overseas official lululemon website. 


Exchange:


a) You may elect to return and exchange your lululemon product for another product of equal or higher value, subject to the product availability at the lululemon store. If there is any price difference, you may need to pay for the difference. 


Refund:


a) You may elect to return and refund your lululemon product to us, and we will refund to you to your original payment method (except if it is paid with debit or cash, we will refund it to you in the form of a lululemon gift card).

b) If you originally paid with a credit card, please bring the same credit card along with you to enable us to process the refund. 

c) If the original payment was made with a combination of payment methods (i.e. credit card and cash), we will first refund anything you paid in debit card or cash with a lululemon gift card, and followed by refund the remainder to your payment card. 

d) Please note:- refund is not available if your original purchase was paid with or in combination with third party’s coupons or vouchers (i.e. mall coupons). 


Unless there is a product quality issue, all water bottles, underwear (except bras), headwear, footwear, socks, face masks, markdown items (including those purchased at our outlet stores), and "We Made Too Much" products are final sale. They are non-returnable, non-refundable and non-exchangeable.  


Our Store Return Policy covers all lululemon products purchased from lululemon stores in Taiwan. If your lululemon product is purchased through our BBR (also known as BackBackRoom) service at the local lululemon stores in Taiwan, please refer to our Online Return Policy – Taiwan, and follow the same online return process. If your lululemon product is purchased from another lululemon store outside of Taiwan, please refer to the local return policy.


All terms and conditions stated above do not affect your rights and remedies as a consumer under applicable law.

If you've got more questions, we've got answers. Our Guest Education Centre can help.