Repairs
Fix it, love it, keep it.
Buckles, buttons, and beyond—keep yourgear going (and going) with free repairs. T&Cs apply.
We want to support your journey in prolonging a garment’s life, that’s why we offer complimentary repairs on tops, pants and accessories at all our stores— no tags or receipt required.
Our repair service aims to breathe new life into your cherished garments, so you can enjoy them for longer while also supporting our Be Planet commitments.
Each garment is assessed individually by our repair partner to best preserve its function. Every repaired item is one-of-a-kind, so while your repaired garment may not look identical to a new item, you will be able to continue living and sweating with your favourite pieces.
How does it work?
1. If you are unsure whether or not your garment is eligible for repair, please visit our store or contact our GEC about the repair eligibility criteria.
2. If your garment is eligible for repairs, our educator will assist you in filling out a digital repair form in-store to discuss your request, contact information for pickup, and inform you of the expected return timeline..
3. Repairs will be carried out by our skilled tailors.
4. Once your garment is ready for collection, you will be notified by our store. Meanwhile, feel free to contact the drop-off location for any inquiries.
Tips
• Please ensure your garment is freshly laundered before bringing it into store.
• Check you have received a confirmation message after dropping off the repairs and contact the store if there are any issues.
FAQ
The lululemon repair program offers our guests high quality, complimentary repairs of their favorite products, while supporting our Be Planet commitments.
Repairs on lululemon products are complimentary.
All stores in Hong Kong offer our repairs service. Our repair program is currently not available online.
To find your nearest store, access the store locator here.
Dou Tailor and Alterations, our trusted local partners located in Central and Causeway Bay, are the ones who expertly carry out the repair service. Our vendors offer a high-quality repair service, grounded in the desire to restore your lululemon gear and reduce the amount of waste accumulated in landfill. This active collaboration helps us extend the life cycle of our guests’ favourite lululemon garments, creating a positive environmental impact, and allow us to work in alignment with our Be Planet commitments.
We can process the following repairs: seam re-stitching, fabric snags, zip repairs, snap/button/buckle replacements, bra/bag strap re-attachments, clasp/hook repairs and drawcord re-attachments and limited holes. T&C applies. Please note that we may not be able to complete all repairs if they are not feasible or if they could compromise the intended function of the product.
Please contact our GEC about the repair eligibility criteria if you have any questions.
We cannot process repairs for pilling, big holes and heat bonding. These sorts of repairs are either not possible and/or may impact the intended function of the product. We also cannot process intimate items such as footwear, underwear, swimwear or built in liners.
The repair process has an anticipated timeline of 10 days from when the garment is dropped off in store. Unfortunately, in certain circumstances, delays may occur outside of our control, in which case you will receive communication from store as to the new anticipated timeline.
Despite our vendors best efforts, exact color/hardware matching is not always possible. Our in-store educators will guide you through what this may look like for your specific repair.
Feedback is the foundation of ensuring repairs are completed to a satisfactory standard consistently. If a repair arrives back in store and it has not been completed to this standard, the store that processed your repair will contact our repair team with a description and photo of the repair so our vendor can be notified. If it is a feasible solution, the garment can be returned to the vendor for re-repair. If this is not an option for you, we will support you in providing an alternative resolution.
Please bring the product back to store for an evaluation and our educators will support you in the moment.
In order to carry out your repair and keep you updated on its progress; we may have to collect some personal details from you. These details will be no more than what is required to provide you with the service—and your data will always be collected and processed in accordance with our Privacy Policy.
- lululemon and its agent do not warrant the success of the repair and the final result may vary.
- lululemon and its agent do not hold any liability for any claims arising from any repair work performed on the repaired item(s).
- lululemon will keep the repaired item(s) for a maximum period of six months from the issuance of the Pick-up Notice. Any repaired item(s) left uncollected beyond this period shall be considered abandoned by you and lululemon shall have the absolute discretion to deal with or dispose of the same without making any compensation to you.
