Last updated 31 October 2023
Not quite right? If you're looking to make a return, breathe easy.
We offer returns online within 30 days from the delivery date, provided that refunds will be credited to your original payment method. If you would like to return in store, refunds will be made in the form of a gift card or an exchange for another products only.
The merchandise must be unwashed, unworn, and/or unused with the hangtag and/or label attached.
For orders placed between 1 and 24 December 2023, the return period is extended to 31 January 2024.
This return policy applies to lululemon products
purchased from lululemon stores located in
Hong Kong SAR, Macau SAR, Taiwan, Singapore and
Malaysia (“Locations”), except for those
purchased online at www.lululemon.com.hk.
For products purchased from lululemon stores in
China Mainland, Japan, Korea, Australia/New Zealand and at their
respective online stores, please check out the local websites at www.lululemon.cn,
For products purchased in lululemon Thailand Stores, please please refer to this page https://www.lululemon.com.hk/en-hk/content/thailand-policies.html.
We are happy to accept returns and provide a full refund or exchange if all of the following conditions are met.
The merchandise must be:
If you return the merchandise to the same lululemon store at which you purchased it, we are happy to offer you one of the following options:
If you return the merchandise to another lululemon store within the same country/region, we are happy to offer you one of the following options:
If you return the merchandise to a lululemon store in a different country/region from where you purchased the merchandise, we are happy to offer you one of the following options:*
lululemon outlet stores do not accept any return, refund or exchange for merchandise purchased from anywhere.
If you return the merchandise to an online/offline store operated by a third party (i.e. lululemon store in a department store or in airports), we are happy to offer you an exchange at equal value , excluding items fall under “exceptions for return”. However, we cannot offer any refund.
*lululemon Thailand store(s) do not accept any cross-border returns for any items purchased from any lululemon stores outside of Thailand and any oversea lululemon online stores. For additional information, visit https://www.lululemon.com.hk/en-hk/content/thailand-policies.html to learn more about our return policy or speak with an educator at our lululemon store.
All exchange or refund referred above shall be subject to merchandise availability at the applicable lululemon store.
If you've got more questions, we've got answers. Our Guest Education Centre can help.
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